Refund policy

Shipping is NOT refundable.

Once your return shipment reaches our facility, our customer service team will contact you to confirm the return or exchange. If a return is requested, the customer service team member will process the refund for the full amount of the item and any applicable tax (MINUS SHIPPING FEES) back onto the original card used to purchase the product. The return/exchange process can take anywhere from 7-10 business days.  At any time during that process our customer service team will be there to help answer questions.

Elephant Bite Puzzles is not responsible for delays due to address errors.

If you do not receive tracking information within 3-5 business days after the above processing time, please check your spam folder.