Shipping and Refunds

We offer flat shipping rates for single puzzles and free shipping to all orders of more than one puzzle. 

We ship via UPS and Canada Post to Canada and the U.S. Please allow 2-5 business days for orders to be processed before it ships. During sales and holidays allow 7-10 business days for processing before shipment.
Tracking information will be sent to the email address you provide at checkout. 

Unfortunately, we are unable to ship to PO Boxes at this time.

Shipping is NOT refundable.

Once your return shipment reaches our facility, our customer service team will contact you to confirm the return or exchange. If a return is requested, the customer service team member will process the refund for the full amount of the item and any applicable tax (MINUS SHIPPING FEES) back onto the original card used to purchase the product. The return/exchange process can take anywhere from 7-10 business days.  At any time during that process our customer service team will be there to help answer questions.

Elephant Bite Puzzles is not responsible for delays due to address errors.

If you do not receive tracking information within 3-5 business days after the above processing time, please check your spam folder.

Duties and Taxes

Duties and taxes are the responsibility of the customer and will be due at the time of delivery. If you do not pay the fees, your package will be returned to EBP and we will refund you the cost of the order excluding shipping.